Availability/Payment terms:

Due to fluctuating inventory we recommend that you place your order as soon as possible. We can not guarantee the availability of items until an order has been finalized by paying a deposit. 50% payment will be due upfront and the remaining amount will be due 7 days prior to event.

Care:

Rentals are for single use only and cannot be washed and reused. If you would like to include additional inventory to your order or have a multiple-day event, just let us know and we would be happy to assist in meeting your needs. Our standard rental period for local events is up to three days. If you need inventory for a longer period of time, an extended rental fee will apply.

Further details of our cleaning protocols will be noted on our terms and conditions.

Delivery/Will call:

As of right now, delivery will be our only method of transport. We are diligently working on finding an office / warehouse space which will allow for a will call option as well.

Can I change my order once it’s been finalized?

We understand that things can change last minute! We will do our best to accommodate any changes that may occur. Changes must be made 8 days prior to event before the final invoice is sent. Changes that are after final invoice has been sent will incur a rush order fee.

Opps, I damaged an item. What happens now?

We understand accidents can happen. We will first try to fix it ourselves, however if the item is beyond repair and needs to be removed from inventory then the customer will pay the actual replacement cost. If the item is fixable, the customer will be liable for the repair cost.